Privacy Policy
Obex Integrations, LLC ("Obex," "we," "us") provides automated missed-call text-back, invoice follow-up, and related business communication tools to small businesses ("Business Customers"). This policy explains what information we collect and how we use it, including information about people who receive text messages sent on behalf of a Business Customer ("Message Recipients").
1. Information We Collect
- From website visitors and prospective customers: name, company name, industry, email address, phone number, and the plan you select when you submit our contact form.
- From Business Customers: business name and address, contact details, and account and billing information.
- From Message Recipients: phone number, the date and time of a call to a Business Customer's number, the content of text messages you send and receive, invoice details a Business Customer provides for reminders, your opt-in and opt-out records, and, if you leave a voicemail, the recording and a transcript of it.
2. How We Use Information
We use information to send text messages on behalf of Business Customers (conversations with callers who press 1 to opt in, invoice reminders, and answers to your questions), to operate and improve our services, to provide support, to keep records of consent and opt-outs, and to meet legal and carrier requirements.
3. Automated Receptionist
Replies to customer questions may be generated by an automated receptionist acting on behalf of the Business Customer. Message content may be processed by our technology providers for this purpose. The receptionist is limited to topics related to the Business Customer's services, scheduling, and invoices. You can ask for a person to follow up at any time. Transcripts of text conversations with the receptionist and of voicemails are emailed to the relevant business owner and may be reviewed by its staff.
4. Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
We send text messages only to people who have agreed to receive them, for example by pressing 1 on a voicemail greeting to continue by text. See our SMS opt-in page for details.
5. Service Providers
We use service providers to host our systems, deliver text messages, automate workflows, store records, and process messages using AI. They may use information only to provide services to us. We do not sell personal information.
6. Retention and Security
We keep information as long as needed to provide our services and to keep records of consent and opt-outs as required by law. We use reasonable technical and organizational safeguards, but no system is completely secure.
7. Opting Out and Your Choices
Reply STOP (or tell us in plain words that you do not want texts) to any message to stop receiving texts. Reply HELP for help. You may also ask us to access, correct, or delete your information by emailing info@obexintegrations.com. Message Recipients can also contact the Business Customer that sent the message.
8. Changes and Contact
We may update this policy and will post changes here with a new date.
Obex Integrations, LLC
Email: info@obexintegrations.com
Phone / text: +1 (888) 436-2182